Job Description
Join the Clements Insurance Agency team, located in the heart of Wausau, Wisconsin, as an Insurance Agency Customer Service Representative. We pride ourselves on providing top-tier service to our clients and are known for our positive and inviting atmosphere. As a key player on our team, you will be the first point of contact for our valued clients, ensuring they receive the assistance and support they deserve. Your role will be pivotal in maintaining the agency's reputation for excellent customer service and client satisfaction. By joining our team, you'll have the opportunity to grow within a stable and community-focused company that values its employees and their professional development.
Responsibilities
Client Assistance: Provide exceptional service by addressing customer inquiries, troubleshooting issues, and offering solutions in a timely and efficient manner.
Policy Management: Assist clients with policy modifications, renewals, and cancellations as necessary to meet their insurance needs.
Documentation: Accurately maintain records of customer interactions, transactions, and notes to ensure a streamlined workflow.
Problem Resolution: Collaborate with internal teams to resolve complex client issues, ensuring client satisfaction is maintained.
Information Dissemination: Educate policyholders on their coverages, policy changes, and updates to cultivate informed decision-making.
Customer Relationship Building: Develop and maintain positive, long-lasting relationships with clients to reinforce agency loyalty.
Requirements
Experience: A minimum of 2 years in an administrative role
Preferred Candidate would have experience within the insurance industry
Technical Skills: Proficient computer skills and comfortable learning a variety of tech platforms and systems specific to the insurance industry.
Education: High school diploma or equivalent required; college degree a plus.
Communication Skills: Excellent verbal and written communication abilities to effectively handle customer inquiries.
Problem-Solving: Strong analytical skills with the ability to address and resolve client issues efficiently.
Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment.
Interpersonal Skills: Friendly, positive demeanor with a customer-first attitude.
Attention to Detail: Keen attention to detail and accuracy in handling insurance documentation and transactions.
Benefits
Paid Time Off (PTO)###Life Insurance###Mon-Fri Schedule###Retirement Plan###Family Owned Agency###Hands on Training###Career Growth Opportunities###Summer Hours###
Humana is seeking a Field Care Manager, Behavioral Health to coordinate and deliver integrated behavioral health support to members in the community. In this role, you will conduct clinical assessments, create person-centered care plans, and collaborate with physicians...
...Christian Brothers Automotive Benefits: Closed Every WeekendTo Spend Time With Family & Friends Employer-paid Financial Wellness Program... ...Job Description Job Title: Automotive Parts Specialist Location: 1525 Zimmerman Trail, Billings, United...
...inclusion at Stio and in our local and national communities.CONTRACTOR POSITION - 3 Hrs Per MonthStio is looking for a part-time Fit Model contractor to assist Stio's Product Development Team at an average of 3 hours per month. Fit Models support the evaluation of fit,...
...biopharmaceutical medications to help increase patient access to advanced therapies around the world.POSITION SUMMARYCelltrion USA, Field Reimbursement Manager, reporting to the Director, Field Reimbursement. The Field Reimbursement Manager is responsible for the successful launch...
...Job Description Job Description Position Summary We are seeking an experienced Enrolled Agent (EA) to lead our Tax Department. In this role, you will prepare tax returns, manage tax resolution cases, represent clients before the IRS/state agencies, and oversee...